Privacy Policy

FN hotelaria is committed to protecting the privacy of all users of its website, having prepared this privacy policy in order to demonstrate its commitment and respect for the personal data of its users, having also adopted the best practices with regard to security techniques and protection of personal data (the "Privacy Policy"), as best described below.

In this sense, please read the Privacy Policy carefully, as accessing the website and providing your personal data implies the knowledge and express and prior acceptance of the conditions contained herein, i.e., by providing your personal data within this website, you are authorizing its collection and processing in accordance with the rules defined herein.

FN hotelaria clarifies that the simple navigation or access to the website does not necessarily imply the collection of your personal data or cookies. Nevertheless, we take this opportunity to mention that the website also uses cookies, and therefore has a Cookies Policy, which should also be consulted.

1. Personal Data

Personal data shall mean any information of any nature whatsoever, irrespective of the medium used, concerning an identified or identifiable natural person.

We clarify that an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, electronic identifiers or to one or more factors specific to that natural person's physical, physiological, genetic, mental, economic, cultural or social identity.

Through this website and depending on the purpose as stated below, the following personal data may be collected: (i) name, (ii) contact details (telephone and e-mail), and (iii) company represented.

2. Person responsible for processing personal data

The entity responsible for the collection and processing of Personal Data for the purposes mentioned below is EFEN-Hotelaria, S.A. (the "FN hotelaria"), collective entity number 511021690, with head office at Parque Empresarial da Zona Oeste - Lote 8R, 9300-020 Câmara de Lobos, Madeira Island, Portugal.

If you believe that any information in this Privacy Policy is not clear and transparent or for any other reason you consider relevant, you may contact us at the following e-mail address: .

3. Purpose of Processing Personal Data

The collection and processing of Personal Data on the website is intended for sending, upon request by the user, proposals for services and/or quotes, as well as information regarding FN hotelaria products and/or services (together, referred to as the "Purposes"), whereby the completion of the form corresponding to each of the Purposes corresponds to the express and prior consent to the processing of the Personal Data provided.

If you expressly consent in advance to the processing of your Personal Data (which consent may be withdrawn at any time - see paragraph 5 below), FN hotelaria undertakes to process your Personal Data to the extent and for the time necessary for the pursuit of the Purposes.

In this sense, FN hotelaria does not request, nor encourages anywhere, the sending of personal data regarding philosophical or political convictions, party or union affiliation, religious faith, private life and racial or ethnic origin, as well as the processing of data regarding health and sex life, including genetic data, so that, if you provide them to FN hotelaria, the latter cannot be held responsible for their processing under the Privacy Policy.

Without prejudice to other forms of contact with FN hotelaria, failure by the user to provide Personal Data prevents FN hotelaria from considering the user for the purpose of sending proposals and/or quotes or other information, depending on the applicable situation.

4. Conservation of personal data

The period of time for which Personal Data is stored and retained varies according to the Purposes.

Thus, the Personal Data processed for the purpose of sending service proposals and/or quotes or information regarding new products and/or services of FN hotelaria will be kept for a period of 1 (one) year after the last contact with the holder of the Personal Data, without prejudice to the possibility of longer periods when the situation justifies it (and proportional to such situation), namely to safeguard the rights of FN hotelaria.

5. Right of access, rectification, erasure, restriction of processing and right of portability of personal data

Users are guaranteed, at any time, the right to access their Personal Data, as well as the right to rectify, delete, portability, limitation and/or opposition to processing - in this regard, they may exercise any of these rights by writing to FN hotelaria, using the address of the head office or through the following email address:

Notwithstanding the above, the user shall always have the right to lodge complaints with the authority competent for that purpose.

6. Security in the Processing of Personal Data

Personal Data will be processed and stored both informatically and in paper format.

FN hotelaria is committed to ensuring the security and protection of the Personal Data you send us through the website, having adopted the appropriate technical and organisational measures for this purpose, namely: (i) protection with passwords, (ii) use of digital certifications, (iii) restrictions on physical entry to the locations where the servers that store the Personal Data are located; (iv) firewalls, (v) secure communication via https protocol. FN hotelaria informs that the aforementioned security measures are reviewed and updated according to the needs and state of the art in these matters.

If, for any reason, there is a breach of security that causes, accidentally or unlawfully, the destruction, loss, alteration, unauthorized disclosure of or access to Personal Data, FN hotelaria shall report such fact to the competent authorities without justified delay and, where possible, within 72 hours of becoming aware of it and under the terms of the applicable legislation. Similarly, FN hotelaria shall notify the breach of Personal Data to the respective holder of the Personal Data under the terms of the applicable legislation.

Notwithstanding the security measures adopted by FN hotelaria, we warn users that they should adopt additional security measures, namely to ensure that there is an active firewall and up-to-date anti-virus and anti-spyware software.

7. Communication of Personal Data to Third Parties

FN hotelaria, as part of its activity, may use third parties to provide certain services. Such third parties may be located within or outside the European Union. Sometimes, the provision of these services implies access, by these entities, to users' personal data.

When this happens, FN hotelaria takes the appropriate measures to ensure that the entities that have access to the Personal Data are reputable and offer high guarantees at this level, which will be duly established and safeguarded in a written contract between FN hotelaria and the third party(ies).

Thus, any entity subcontracted by FN hotelaria will process the Personal Data of the users in the name and on behalf of FN hotelaria, under the obligation to adopt the necessary technical and organizational measures to protect the Personal Data against destruction, accidental or unlawful, accidental loss, alteration, unauthorized disclosure or access and against any other form of unlawful processing.

In any case, FN hotelaria remains responsible for the processing of Personal Data.

When necessary in the context of the contracting of third parties by FN hotelaria, Personal Data may be transferred outside the European Union under the terms and conditions permitted by applicable legislation.

8. Access to third party websites

The Privacy Policy is not applicable to third party websites, so if you visit another website from this one you should always read the privacy policy of that website and check that you agree with its terms before providing your data.

FN hotelaria is not responsible for the privacy policy, nor for the contents available on third party websites.

9. Changes to the Privacy Policy

FN hotelaria reserves the right, at any time, to make readjustments or changes to this Privacy Policy, and these changes will be duly published on this website. The version published on the website is the one that is currently in force.